Getting started is quick and easy:

1. Click the Sign Up button at the top right corner of the homepage.

2. Fill in your basic details such as email, username, and password.

3. Once submitted, you’ll receive a verification email.

4. Click the link in the email to confirm your account.

After verifying your email, your account will be fully active and ready to use.

No worries, it’s easy to reset your password:

Go to the Sign In screen.

Click on “Forgot Password?”

Enter your registered email address.

Check your inbox and follow the password reset link.

If you don’t receive the email, be sure to check your spam or junk folder.

KYC stands for "Know Your Customer", a required process for all licensed and regulated gambling platforms.

This process helps to:

Confirm that you are who you say you are

Protect your account and winnings from fraud

Ensure deposits and withdrawals are made by the rightful owner

Comply with anti-money laundering (AML) and regulatory standards

You’ll be asked to provide valid documents, such as a government-issued, to complete this verification. It’s a one-time process and helps keep your account secure.

If you need help uploading your documents, visit your Verify section in Account Settings or contact Live Support for assistance

Once you've submitted your documents, the KYC verification process usually takes up to 24 hours. In many cases, it’s completed even faster.

You’ll receive a notification as soon as your account is verified.

📩 Tip: Make sure your documents are clear and meet the requirements to avoid delays.

If you haven’t heard back after 24 hours, feel free to contact our Live Support for an update.

If you’d like to manage your play or take a break, head to your Player Profile and click on Responsible Gambling. There, you’ll find several tools:

Loss Limit
Set a cap on how much you can lose during a chosen time period (e.g., $100 daily). Once you reach the limit, the system will automatically stop you from placing bets until the time resets.

Wager Limit
Set a cap on how much you’re allowed to wager, regardless of wins or losses. For example, a $100 weekly limit will stop all betting once you’ve wagered that amount.

These tools are designed to help you stay in control of your gaming activity.

🛑 Note: Once a limit is set, it cannot be removed or adjusted until the selected time period ends.

If you need further assistance or would like to self-exclude for a longer period, our Live Support team is here to help.

You may have only one personal account.

Please keep in mind that creating multiple accounts will raise suspicion and lead to the closure of all the created accounts.

At the moment, we accept cryptocurrency for all deposits and withdrawals. This includes a wide range of popular coins such as BTC, ETH, USDT, and more.

We're actively working on integrating fiat payment options, which will be available soon. We'll announce updates on our website and via email, so keep an eye out!

💡 Tip: You can view supported crypto coins and minimum amounts in the Deposit or Withdrawal section of your Wallet.

If you need help with any transaction, our Live Support team is here 24/7.

Withdrawing your funds is simple:

• Click on your Wallet from the main menu.
• Select the Withdraw tab.
• Enter the amount you’d like to withdraw.
• Paste your cryptocurrency wallet address carefully.
• Double-check the network and details, then confirm the request.

Withdrawals are typically processed quickly, depending on the crypto and network load.

💡 Tip: If you run into any issues or need help, our support team is available and happy to assist.

If you've changed your mind about withdrawing, you can cancel the request as long as it hasn’t been processed yet.

To do this, simply contact our Live Support team by clicking the support icon on the website. A support agent will assist you in cancelling the withdrawal and ensuring your funds remain in your account.

💡 Note: Once the withdrawal has been processed, it can no longer be cancelled.

My deposit didn’t go through. What should I do?
While crypto deposits are usually fast, delays can occasionally happen. Here are the most common reasons and how to resolve them:

Blockchain Network Congestion
If the network is busy, your transaction might take longer than usual—anywhere from a few minutes to a few hours, depending on the cryptocurrency and current traffic.

Incorrect Wallet Address or Missing Tag
Sending funds to the wrong address or forgetting a required tag (e.g. for XRP) can cause the deposit to fail or be misrouted. If you think this happened, please contact our Live Support right away for assistance.

Low Transaction Fees
If the transaction fee used was too low, your deposit may be delayed while it waits for confirmation. Choosing a higher fee usually speeds things up.

 

💡 Tip: Always double-check your address and tag before confirming a transaction.

To activate your welcome bonus, just follow these steps:

Deposit a minimum of $20 USD (or equivalent) into your account.

Head to the Promotions page and click “Claim”.

You’ll instantly receive a 100% match bonus, doubling your first deposit up to $1,000 USD.

🎁 Note: This offer is only valid for your first deposit, so make it count!

A wagering requirement is automatically applied to your account once you claim the welcome bonus. To see how close you are to meeting this requirement, refer to the progress bar located in your account dashboard. This bar shows the remaining amount you need to wager.

Already deposited but didn’t get the bonus?
Don’t worry, just make sure not to play the deposited funds. Reach out to our Live Support via the chat icon in the footer or by clicking “Support” at the bottom of the sidebar. Our team will assist in manually.

You can view all available bonuses to you by clicking on your Profile, then heading to the Bonuses tab.

To complete your wagering requirement, you’ll need to bet a certain amount depending on the type of funds you’re using and the games you play:

Without an active bonus:
A standard 1x wager is required before withdrawing funds.

With an active bonus:
The wagering requirement can vary based on the specific bonus offer. To check your exact requirement, go to your Profile, then click on the Bonuses tab in the top right corner of the site.

🎯 Tip: Slot games usually contribute fully to wagering, while table games may contribute less or differently depending on the bonus terms.

If you're unsure or need help tracking your progress, our Live Support team is available to assist.